Hello everyone,

I’ve been encountering significant challenges while using the XP-Pen Artist Pro with my AI PC, and I’m hoping to find some advice or solutions. The main issues I’m dealing with are frequent disconnections, where the XP-Pen Artist Pro randomly loses connection and requires a restart, and noticeable lag when drawing. The lag causes strokes to either be delayed or not register properly, which is really frustrating when trying to do detailed work.

I’ve already updated the drivers and firmware for both the XP-Pen Artist Pro and my AI PC. I’ve also adjusted the software settings and tried different USB ports, but none of these solutions seem to fix the problem. The XP-Pen Artist Pro works fine with other devices, so I suspect the issue might be related to compatibility or performance limitations with the AI PC itself.

Has anyone else experienced these challenges with the XP-Pen Artist Pro on an AI PC? If so, what troubleshooting steps or adjustments helped improve the performance? Are there any specific settings, software updates, or hardware fixes that might resolve these disconnection and lag issues? 

Any suggestions or insights would be greatly appreciated as I look for a way to solve this problem!